Frequently Asked Questions

 
 

Shipping FAQ’s

Shipping cost is based on your distance from our shop in Denver, Colorado. See map below for rates. Please contact us if you wish to purchase multiple items as discounted shipping is available.  

Shipping Rates:

$0 Local: Up to 30 miles from our shop in Denver

$300 flat rate: CO (Western Slope), NM, OK, KS, NE, SD, UT, AZ, NV, ID, MT, WY

$375 flat rate: WA, OR, TX, CA, ND, MN, IA, MO, AR, LA, IL

$450 flat rate: WI, MI, IN, OH, KY, TN, MS, AL, GA, SC, NC

$525 flat rate: FL, WV, VA, DC, MD, DE, NJ, PA, RI, CT, MA, NH, VT, ME

(Shipping to Hawaii & Alaska is not provided at this time.)

Please make sure the piece you are buying fits in the space you want it to go AND through the pathway it needs to take to get there. Tight stairwells, elevators, etc, need to be measured in advance. We cannot be responsible for returning a piece that does not end up fitting through a doorway, elevator, tight hallway, etc.

Shipping will be provided via a private shipper which will most likely be ONE person with a truck and trailer. Therefore, you WILL have to help unload. Please plan accordingly.

Once your item is successfully loaded up and headed your way, I will connect you with the shipper and they will be in contact with you to schedule the exact delivery time (there will not be a tracking number).

We do not offer white glove delivery at this time.

You MUST include your phone number when purchasing this item to help coordinate delivery.

Free pick-up is available in Denver by appointment, and free local delivery is also available to addresses within 30 miles of our shop in south Denver/Englewood.

Once your order is put in and a color/sheen is chosen, it will take us 3-4 weeks to refinish/paint your item. Shipping can take an extra 2-4 weeks depending on your location and my ability to find a shipper going in your direction. I have no control over shippers’ routes and delays happen. If you need an item by a specific deadline (holiday, event, etc.), please contact us to see if we can make that happen before placing your order.

All vintage furniture will show some signs of age and will NEVER be perfect. Our pieces have been lovingly restored, but they have already had a previous life and been used for 40-80 years and therefore there will be flaws in the piece and in the finish.

All furniture sales are final.

Items will come carefully shrink-wrapped and blanket wrapped. If you discover that your piece is damaged when it arrives, do NOT accept the item from the shipper. Letting the shipper leave w you with the piece is the definition of accepting a shipment. We will coordinate with the shipper to bring it back to Denver to be repaired and then sent back to you again if it arrives damaged so do not let the shipper leave until you approve the item.


Other FAQ’s

  • Unless otherwise noted, the price of the item includes a new professional paint job in a durable matte, satin, semi-gloss, or gloss lacquer paint.

  • Please let us know which finish you prefer. (Satin is the most common sheen of paint or clear coat you typically see on most furniture pieces.)

  • Will my item look new?

    • Your item will look like it has a brand new finish. Every vintage piece is going to have some character. Most items I sell are between 50 and 80 years old. There will be small nicks and imperfections if you are inspecting the piece with a magnifying glass or from 3” away. While we do our best to achieve perfection, it is literally impossible. Our goal is to achieve a near-factory look when your piece is viewed from 3’ away.

  • What happens if it gets dinged?

    • We provide each piece with a container of touch-up paint just in case of small chips or dings.

  • How durable will my item be?

    • Your item will be durable. However, this does not mean you should treat it the same way you treat your kitchen counter. I advise using felt pads underneath your decor, lamps, etc., and using coasters for drinks. If you are the type of person to throw your keys onto a piece of furniture everyday or if you know your piece will be in a high-use “drop zone,” you may want to consider getting a custom piece of glass cut for the top. We can source this for you- just email us for a glass quote.

  • How do I pick a color?

    • You may choose any color from Sherwin Williams, Benjamin Moore, Behr, or Farrow & Ball. We recommend taking a trip to your local paint or hardware store and picking around 20 colors in the color family that you are interested in. Take the color cards home and tape them up in the space where the piece will be living, and then slowly narrow down your options in different lighting situations throughout the day. Eventually you will find the one!

  • Do I need to know exact color when I purchase the item?

    • You do not have to know what color you want your piece painted at the time you order as long as you pick a color within a month of ordering.

  • Do you ever accept donations of furniture or purchase pieces from clients?

    • Yes! We do accept donations of furniture pieces sometimes (depending on the style and condition), and we also purchase pieces from local clients sometimes as well. Just send us a pic! email: austin@styledbyaustin.com.